Live Chat Support

Instant messaging and live chat solutions are a great way to provide your customers with real-time responsiveness that is for many users, and in many cases, much more convenient than picking up a phone. Live chat support is quick-access, just a click away, whenever you need it.

We have studied and designed many great best practices for using live chat and instant messaging in the business setting to serve clients better:

Sales and marketing analysis, to integrate live chat into your various online sales funnels, such as your website and social media.

Support solutions for ongoing projects, to facilitate new orders and to provide feedback and collaboration during projects.

Administrative communication for billing, account management, and other non-sales support functions that customers want to have completed quickly and simply, without a fuss.

Our live chat support solutions include everything you need to get started quickly, including the software, and proven set-up strategies for fast launches and updates to procedures. We are equipped to deliver high quality live chat support solutions as a stand-alone customer support process, or integrated within a larger support system, which includes comprehensive customer support solutions.